How We Work
Offer & Pre-Sale Process
Introduction and task overview
- Meet customer, collect preliminary information about the project
- Introduction of Digital Design and its team
- Share development experience with a customer in a specific subject area
- Demonstrate solution to customer’s representatives
Presale team and assessment scheduling
- Present expert from Digital Design to make an assessment
- Identify client-side points of contacts
- Provide team’s CV (if necessary)
- Sign NDA
- Schedule demos, assessments and request additional information for assessment
Defining requirements and scope of the project
- End-to-end analysis of customer's technical requirements
- Design preliminary layout (if necessary)
- Initiate requirements for integration services
- Submit commercial proposal (assessment, project stages, detailed cost breakdown)
- Meet to discuss the assessment and answer the questions
- Sign Agreement
- Develop and approve a communication plan (Project Charter)
Project Stages
Architecture Design
- Business analysis
- Functional requirements engineering
- Interactive design
- Determining technical requirements
Prototyping
- UX / UI analysis
- Concept development
- Making UX prototype
- Creating mock-up layout
- Interactive prototype development
Implementation
- Backend & Frontend Development
- DevOps best practices
- Project Builds
- Integration with CMS, CRM, ERP, ECM, ESB (enterprise service bus), AD and any other corporate systems
- Testing
- Fixed length, repeating sprints
- Source code escrow in the EU if needed
Quality Control
- Product integration into your IT-ecosystem
- Technical support and product maintenance
- Product Quality Assurance
System Analysis & Architecture Design
Analysis
- Detailed analysis and examination
- Getting materials, data samples
- Meeting key users
- Gaining access to systems for integration (if necessary at the analysis stage)
- Examination report
Follow-up meeting
- Suggestions for optimizing business processes (if necessary)
- Meeting with the customer's team to agree on functional requirements
Finalizing the documents
- Technical requirements for implementation
- Screen layouts
- Specification for integration
- Technical documentation etc.
UX Design Process
Customized Agile Approach
Testing
Unit tests
Smoke tests
New feature testing
Regression testing
Load testing
Using dev\test\stage environments. Using DevOps practices:
Artifacts used for development and testing:
Project Tools
Collaboration Models
Dedicated development team
Outsource either the whole project or its parts to us. Our team of project managers, business analysts and developers will work as a fully separate unit.
Team extension
Augment your in-house or your contractor’s developers team with our specialists to either complement skill gaps or widen a team.
Delivery Models
Offshore/Nearshore
The whole software development cycle including system architecture, coding, design, testing, etc. is performed in our facilities in Saint Petersburg, Moscow and Saratov. This limits logistics expenses bringing more cost-efficiency to the end-customer. Our project and account managers will provide a high quality of end product and help you control all stages of development.
Onsite
Our team is positioned on your site and works under your direct supervision. We recommend using this model when large-scale integrations with other IT solutions are required.
Hybrid
Our team is divided into two parts. Business analysts, project managers and software architects are responsible for communication and work onsite. At the same time, other members (developers, QA/QC engineers, etc.) work on developing the solution and stay at our facilities. This distribution can certainly be modified according to your requirements.
Technical Support Levels
Tier 1
Customer’s basic issues
Tier 2
Advanced technical troubleshooting and analysis
Tier 3
Server, network and infrastructure administration
Pricing Models
Quality Assurance at Every Stage
The Company has implemented a quality management system based on international standards ISO IEC 9000, 27000 and 20000 series and quality asuurance methodologies SEI CMMI, EFQM. The Quality Management Department develops, implements and improves the integrated management system of the Company in accordance with the principles and philosophy of TQM (Total Quality Management).
How do we maintain effective quality management system?
- Auditing projects regularly at all stages.
- Assessing customer satisfaction with products and services. Our employees KPIs depend on the Customer Satisfaction Index directly.
- Internal audits of departments, processes, projects, activities, events.
- Development, improvement and maintenance of the internal processes of the Company.
- Training project managers in the technology of project implementation.