Trust-on-Track is the primary operating system for most employees of the Prince’s Trust. The system consists of several modules and allows staff to work with various functions, from personnel management to managing social programs for young people, within a single interface. The Trust-on-Track system was developed by a third-party Vietnamese company using the following technologies:
- MS SQL Server 2000;
- Visual Basic 6.0 COM-modules.
The Trust needed a reliable partner to provide system maintenance and to develop the system’s functionality further.
Digital Design specialists performed system maintenance for the Prince’s Trust as a remote IT department.
Using the outsourcing model, the team provided 2nd and 3rd level of technical support and completed the following tasks:
- system analysis and bug fixes using secure remote access;
- updating user documentation;
- supporting and performance monitoring the main system functionality;
- refining the functionality, modules and system reports;
The Prince’s Trust received the modernized version of its bespoke Trust-on-Track database where all of the information concerning its work with young people is recorded. This monitoring and evaluation system is supported and maintained by the Digital Design specialists.