The Prince’s Trust is a charity in the United Kingdom founded in 1976 by Charles, Prince of Wales to help vulnerable young people get their lives on track. It supports 11 to 30-year-olds who are unemployed and those struggling at school and at risk of exclusion. The Prince’s Trust operates from 17 centres in the UK and has over 1,000 employees.
Prince’s Trust
Information System Integration
Information System Integration
Other
2006 - present
The challenge
Trust-on-Track is the primary operating system for most employees of the Prince’s Trust. The system consists of several modules and allows staff to work with various functions, from personnel management to managing social programs for young people, within a single interface. The Trust-on-Track system was developed by a third-party Vietnamese company using the following technologies:
- MS SQL Server 2000;
- Active Server Pages, VBScript, JavaScript;
- Visual Basic 6.0 COM-modules.
The Trust needed a reliable partner to provide system maintenance and to develop the system’s functionality further.
The Solution
Digital Design specialists performed system maintenance for the Prince’s Trust as a remote IT department.
Using the outsourcing model, the team provided 2nd and 3rd level of technical support and completed the following tasks:
- system analysis and bug fixes using secure remote access;
- updating user documentation;
- supporting and performance monitoring the main system functionality;
- refining the functionality, modules and system reports;
- consulting.
The results
The Prince’s Trust received the modernized version of its bespoke Trust-on-Track database where all of the information concerning its work with young people is recorded. This monitoring and evaluation system is supported and maintained by the Digital Design specialists.