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Johnson & Johnson

BPM system implementation

Johnson&Johnson is the world’s leading manufacturer of healthcare products, as well as a developer of medical devices and a provider of pharmaceutical and consumer packaged goods. Johnson&Johnson has more than 265 operating companies in more than 60 countries employing approximately 126,500 people. Johnson&Johnson consumer brands include Johnson’s Baby, Reach, Acuvue, RoC, Clean&Clear, etc. Johnson&Johnson products have been presented in Russia and the CIS countries since 1992. Today the company operates in six Russian cities.

Portal Solutions


  • Service-oriented architecture development to integrate DocsVision, Microsoft SharePoint Portal and Microsoft Office InfoPath.
  • Cloud technologies implementation: Unified archiving service deployment as a part of the company’s portal solution.
  • Full-text search capability and user access management system.
  • Business process control framework and completed requests reporting service
  • Recommendations on the use of hardware and software services depending on the estimated number of concurrently active users and the workload intensity.
  • Training for key employees (40+).


BPM system implementation increased the efficiency of internal corporate processes by:

  • automated decision-making for corporate requests processing;
  • reduction of the request process cycle time;
  • optimization of an internal communication process flow;
  • successful localization of corporate governance standards.

The implemented system has been designed for 350 users of Johnson&Johnson. Currently, Digital Design specialists provide Johnson&Johnson with consulting support on transferring organization’s business processes to the implemented system architecture.

Used Technologies and Solutions