Heineken N.V.

The challenge

Having multiple sites and branches across Russia led to the incremented costs and time losses on maintaining IT infrastructure. The customer intended to modernize the infrastructure and to reduce its maintenance costs.

The Solution

• A pilot zone was deployed for 500 automated workstations in order to verify performance, reliability and quality of the system;
• Digital Design project team developed the detailed specification that covered all further stages of the project including prerequisite requirements, the project back-up plan, and the maintenance schedule;
• Microsoft Systems Management Server 2003 and a Service Desk System based on HP Service Desk were integrated.

The Result

• Improving quality of the IT infrastructure management and reducing the costs of its administration and operation;
• The provided technical documentation allowed the Heineken IT team to run all deployment activities in-house enabling the connection of the remaining 1,400 workstations to the system;
• Integration with MS Systems Management Server 2003 resulted in customer service response times reduction and maximazing Service Desk efficiency.

Customer Review