The quality of Digital Design software development services is proved and acknowledged by number of industry certificates:

• ISO 9001. Digital Design was the first software company in Russia to achieve ISO 9001 certification in 1999. In June 2002 company successfully passed ISO 9001:2000 certification, the latest version of the ISO 9001 series standard.
• CMMI Level 3. We became the first software Russian company to achieve the SEI CMMI certification in December 2002. The audit was conducted by Gartner Group (UK) and Digital Design was awarded Level 3 certification.
• EFQM. Today, Digital Design is the member of European Foundation for Quality Management (EFQM) and actively supports EFQM in its mission to be the driving force for sustainable excellence in Europe.
• In 2002 Digital Design received the National Quality Award, set up by the Russian Government to give further development and systematic approach to quality management and to draw the attention of local organizations to quality issues.

Digital Design has everything necessary for distributed project management and multi-location development teams. Digital Design built clearly defined process guidelines emphasizing the importance of information flow and communication. Every software project in Digital Design is being considered as a separate complex engineering task. Project management is carried out in accordance with principles promoted by Project Management Institute.

To indicate and improve the quality of developed software, metrics are gathered at all stages of the project. Digital Design pays the absolute attention to Customers' recommendations and has specially launched the Customer Satisfaction Monitoring Procedure, which is based on American Customer Satisfaction Index Methodology and helps to conduct continual work on receiving constant feedback from the Customer. Customer Satisfaction Monitoring Procedure is targeted at revealing the customer's general perception and satisfaction level, as well as the services and product conformity with the customer's expectations. Collected information is subject to detailed analysis aimed at revealing any weaknesses and flaws. By the result of analysis, decision is made about how to improve the development process and service level, both in a whole (as correspondence with accepted project documentation), and in frames of each specific project.